The NCDRC directed ITC Hotels to pay the amount to Roy within eight weeks of the judgement.

September 24, 2021, 2:11 PM


The National Consumer Disputes Redressal Commission (NCDRC), on Thursday, September 23, ordered ITC Hotel Delhi to pay complainant Aashna Roya ₹2 crore as compensation for damaging her hair and scalp during a haircut, which she took in 2018.
The NCDRC directed ITC Hotels to pay the amount to Roy within eight weeks of the judgement.
Model Aashna Roy had booked an appointment for a haircut in 2018 at ITC Maurya, Delhi. She went to the salon at the hotel one week ahead of her scheduled photo shoot.
According to her, the hairdresser chopped off her entire hair leaving only four inches from the top.
After complaining to the salon manager about this, she was given a complimentary hair service as compensation. However, she said that her hair and scalp was completely damaged due to excess ammonia, which was used during the treatment.
When the senior managers failed to address her issue, Roy approached the NCDRC and lodged a complaint against ITC Maurya.
Furthermore, Roy accused the salon of medical negligence during the treatment. She also said the hotel staff misbehaved with her.
Roy filed the complaint against ITC Hotels as well as Yogesh Deveshwar, who was then chairman of the hotel group.
The NCDRC found ITC Hotel (Maurya) guilty in the case and ruled that the hotel chain must compensate the complainant.

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